Delivery & Shipping Options

Last Orders & Shipping Timescales

All orders received before the following cut off times are shipped the same day (Monday to Friday excluding Bank Holidays).

Cut Off 12pm, any order received after 12.00pm or any order placed over the weekend or Bank Holiday will be shipped the next business day.

Overview

Our statistics show that over 99% of all orders are received by our customers within their delivery expectations and without complaint. For simplicity and no matter what the size or value of any order is, we have a one time charge per order

Special delivery items will need a signature, if there is no one available to sign your parcel will be returned to your local delivery centre and a card "should/may" be left by your delivery person.

Your order is only classed as accepted once we have shipped your items. At no point up until shipment has your order been accepted. Where you have placed an order and either part or the whole of your order is not available, you will be notified via email. Your order will be cancelled and any money paid will be refunded in full for items not supplied. Where you have provided us with a telephone number, we may call you to offer an alternative item. 

Totally Toytastic Limited will not be held liable for delay of deliveries under any circumstances, either by Royal Mail or any other courier or for any consequential loss as a result of such delays. No compensation will be offered (other than your statutory protection) for any reason or under any circumstances incurred through loss or delay of your order, either in part or in full.