To resolve your query as quickly as possible, we have displayed some of our most frequently asked questions below.

Delivery time

Standard delivery is usually 1 to 3 days but may take up to 15 working days. Larger items may take longer - Any differences are highlighted within the Product Details.

If you require guaranteed / next day delivery make sure that you choose the special delivery option when you checkout.

Out of stock items

We will try to advise you when products will be available, although on some occasions we do get let down by our suppliers or the postal service. We replenish stock on a daily basis and would ask you to check the site regularly.

Delivery to an alternative address

If this is your first order, we only deliver to your billing address. This is to protect our customers against fraud. Subsequent orders may be delivered to an alternative address.

Contact details

When contacting us, please quote your order number to help us respond to your enquiry promptly.
We aim to respond within 24hrs.

email your enquires to: angie@costumesandtoys.com

Phone: 01233 226138

Mail to: Totally Toytastic Ltd, 116 Beaver Lane, Ashford, Kent TN23 5NX